Frequently Asked Questions
Have a question? Please review the most commonly asked questions below to find your answer. If you still need help, please feel free to contact me.
Shipping & Delivery Questions
When will my order ship?
Unless otherwise stated on the product listing, all orders will ship within 3-5 business days. If you need your item(s) by a specific date, please contact me as soon as possible and I will try my best to expedite the fulfillment of your order.
How long will it take for my order to arrive?
The estimated shipping times does not include the time that it takes to process your order.
Standard First Class Shipping (USA) usually takes about 3-5 days to be delivered.
USPS Priority Mail (USA) usually takes about 2-3 days be delivered. Please note that upgrading to USPS Priority Mail will only impact transit time once shipped. Items will still require full processing time. If you need your item(s) by a specific date, please contact me as soon as possible and I will try my best to expedite the fulfillment of your order.
International First Class shipments (via USPS) on average take about 10-14 days to arrive, although some packages may take longer due to customs processing.
Please note that these delivery times are an estimate only and once I submit your package to the post office, I cannot prevent any delays or lost shipments caused by inclement weather, customs or the USPS (United States Postal Service).
I need an item by a certain date, can you expedite my order?
If you need your item(s) by a specific date, please contact me as soon as possible and I will try my best to expedite the fulfillment of your order. Additionally - for USA customers - upgrading to USPS Priority Mail (2-3 day delivery) is highly recommended.
I haven't received my order yet. What should I do?
If you are located in the USA and it has been over 12 business days since you placed your order, or if you are overseas and it’s been over 25 business days since you placed your order, please let me know by contact me with your name and order number. Thank you for your patience!
Do you offer a discount on shipping if I order more than one item?
Yes, for all domestic orders (shipped in the United States) shipping costs are automatically discounted when you purchase multiple items. To see how much shipping will cost, please add the items to your cart and review the total at checkout. For international orders, you will be charged one flat rate, so it is advised to order more than one item to help offset the postage costs of international shipping.
Return / Exchange Policy
Do you accept returns or exchanges?
No. Due to the delicate nature of handling and shipping art prints, I do not accept refunds or exchanges. As a courtesy to all of my buyers, you will always receive a brand new poster (never a restocked item) for quality assurance.
Replacements will be provided in cases of shipping damage or non-delivery only. If this happened to you, please contact me with your name and order number.
Order Changes & Cancellations
How do I make changes to an order that I have already placed?
General Shop Questions
Can I order a custom size or hire you for a special project?
Are your posters framed? If not, do you offer the option to add a frame?
Unless otherwise stated, the frame is not included. However, my designs are available in standard U.S. poster frame sizes. So, if you are located in the United States, you can purchase inexpensive, ready-made frames from Target, Michael's, Jo-Ann's and Hobby Lobby. For international customers, you can usually find an appropriately-sized frame from Amazon or eBay.
How are your posters shipped?
Unless you are specifically purchasing a framed poster, 11x17" inch posters or larger will be shipped rolled up, inside a cardboard tube. 8x10" inch prints ship flat in a rigid envelope.
Can I meet you locally to make a purchase, or are your products available in any brick and mortar stores?
My products are ONLY available online from WindowShopGal on Etsy and my official website, WindowShopGal.com. If you find my designs online on any other website, please be aware that those may be poor quality (blurry), counterfeit illegal copies.
You can find some of my official products at these brick and mortar shops:
Golden Bee Bookshop (Liverpool, NY)
Stars Hollow Yarns (New Preston Marbledale, CT)
Newbury Place (Multiple Locations in CT)
Do you offer digital download files of your designs, so that I can print the artwork myself?
No. For quality control, format and color accuracy, I do not sell digital image files of my designs. For this reason, you will always receive a high quality product when you purchase an item directly from my shop.
How do I contact your shop if my question isn’t answered here?
Please feel free to contact me with your question here.