I am not able to accommodate any custom sizes or commissions / special projects at this time. However, I do take suggestions! Please vote for the next poster design here.

Yes! All U.S. orders that are $60 or more receive FREE SHIPPING!

International Customers: If you're located outside of the U.S., all orders $100 or more also receive FREE SHIPPING!

Unless otherwise stated (for canvas prints), the frame is not included. However, my designs are available in standard U.S. poster frame sizes. So, if you are located in the United States, you can purchase inexpensive, ready-made frames from Target, Michael's, Jo-Ann's, Wal-Mart or Hobby Lobby. For international customers, you can usually find an appropriately-sized frame from Amazon or eBay. For recommendations and tips on frames and decorating, check out the WindowShopGal blog!

Unless you are specifically purchasing a framed poster, 11x17" inch posters or larger will be shipped rolled up, inside a cardboard tube. 8x10" inch prints ship flat in a rigid envelope.

No. For quality control, format and color accuracy, I do not sell digital image files of my designs. For this reason, you will always receive a high quality product when you purchase an item directly from my shop.

My products are only available online from WindowShopGal on Etsy and this official website, WindowShopGal.com. If you find my designs online on any other website, please be aware that those items are poor quality (blurry), counterfeit illegal copies.

Learn more about order processing and shipping times here.

Most orders take about 1-3 business days to process, unless otherwise stated on the product listing (please see "Ships by" date under the "Buy it Now" button). However, if you need your item(s) by a specific date, please contact me as soon as possible and I will try my best to expedite the fulfillment of your order. Additionally - for USA customers - upgrading your shipping method to USPS Priority Mail or UPS is highly recommended.

Learn more about order processing and shipping times here.

Please check the tracking information provided in your shipping confirmation e-mail. If you are located in the USA and it has been over 10 business days since there was any update on your tracking information, or if you are an international customer and it has been over 30 business days since there was any update on your tracking information, please contact me with your name and order number for further assistance. Thank you for your patience!

Learn more about order processing and shipping times here.

Don't worry, your package was indeed shipped, however, the tracking status is a bit confusing. The USPS already picked up the package, which is why it says: "Shipment Received" as part of the tracking status. The "Package Acceptance Pending" remark means that they haven't hand-scanned the package at the USPS receiving facility / distribution center. This is quite common for irregularly-shaped packages that cannot be automatically machine-scanned (i.e. circular mailing tubes). As a result, packages have been sitting in the distribution centers waiting to be processed for up to 1-2 weeks. I've been checking the tracking information for all of my other customers' packages, and most of the time, the next scan won't show up until it has arrived at their local post office. I sincerely apologize for this delay. Rest assured, the package is still on its way to you. However, if there isn't a tracking update within 7 business days of the first scan and you're still experiencing shipping issues, please contact me.

Please check the tracking information provided in your shipping confirmation e-mail. If you are located in the USA and it has been over 10 business days since there was any update on your tracking information, or if you are overseas and it has been over 30 business days since there was any update on your tracking information, please contact me with your name and order number for further assistance. Thank you for your patience!

No. Import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. WindowShopGal is not responsible for these charges if they are applied and are your responsibility as the customer.

Please check with your country's customs office to determine what your additional costs will be prior to buying. Here is a helpful website to determine any applicable fees: https://www.simplyduty.com/import-calculator/.

Unfortunately, the shipping cost is out of my control and the USPS (United States Postal Service) is the lowest cost shipping carrier for international shipments. For reference, you can check shipping costs on the USPS website (click here) for a 2 lbs. package (First Class International) from Washington, USA (Zipcode: 98516), to most countries, the cost is actually more than what I charge for shipping and that does not include the packaging materials. That is why I encourage my international customers to purchase more than one poster to help offset shipping costs.

No. Due to the delicate nature of handling and shipping art prints, I do not accept refunds or exchanges. As a courtesy to all of my buyers, you will always receive a brand new poster (never a restocked item) for quality assurance.

Replacements will be provided in cases of shipping damage or non-delivery only. If this happened to you, please contact me with your name and order number.

If your order has not shipped yet, please contact me as soon as possible and I will do everything I can to help you!

No problem! If your order has not shipped yet, please contact me as soon as possible and I will manually change your mailing address on your order.

If your order has not shipped yet, please contact me as soon as possible and I will attempt to cancel your order.

Please feel free to contact me with your question here.